Privacy Policy

1. Information we collect

MboaTek may collect information needed to operate the marketplace, including:

• Name, phone number, email address, and account role.
• Technician profile information such as skills, category, city, district, pricing, and availability.
• Client request details such as service category, message, city, district, address, and urgency.
• Optional location data when users choose to share it.
• Messages, reviews, ratings, payment status, and platform activity.
• Technical data such as IP address, device information, browser, and access logs.

2. How we use information

• To create and manage user accounts.
• To connect clients with technicians.
• To show technician profiles, availability, ratings, and service information.
• To process service requests, offers, chats, and reviews.
• To improve safety, prevent fraud, and protect platform users.
• To send service alerts, notifications, updates, and support messages.

3. Location data

Location data may be used to help clients find nearby technicians and help technicians respond to service requests. Location sharing is used only when needed for marketplace functionality.

4. Sharing of information

We do not sell personal data. We may share necessary information between clients and technicians to enable service delivery, such as names, phone numbers, approximate location, request details, and chat information.

5. Service providers

MboaTek may use trusted service providers for hosting, analytics, messaging, notifications, payments, security, or technical support.

6. Data security

We use reasonable technical and organizational measures to protect personal information. However, no online platform can guarantee absolute security.

7. Data retention

We keep information as long as necessary to operate the platform, comply with legal obligations, resolve disputes, prevent fraud, and maintain service records.

8. Your choices and rights

Users may request access, correction, or deletion of their personal information where applicable. Some information may be retained for security, legal, dispute, or operational reasons.

9. Cookies and local storage

MboaTek may use cookies, sessions, and local storage to keep users signed in, remember preferences, improve performance, and support website or app features.

10. Children

MboaTek is not intended for children. Users should be legally able to request, provide, or manage technician services in their location.

11. Updates to this policy

We may update this Privacy Policy as MboaTek evolves. The latest version will be available on this page.